Get the People Part of Financial Advising Right
Traditional financial education prepared you to manage money through market ups and downs. No one taught you how to manage client emotions related to transitions like marriage, divorce, loss of a spouse, loss of a business, and loss of a child.
Get the skills and confidence you need to handle any client anticipating or experiencing a major life transition. From helping clients navigate decisions around their finances, to helping them feel that they are going to be okay emotionally, to navigating the stages of transition, our experiential program has you covered.
Get the People Part of Financial Advising Right
Traditional financial education prepared you to manage money through market ups and downs. No one taught you how to manage client emotions related to transitions like marriage, divorce, loss of a spouse, loss of a business, and loss of a child. Get the skills and confidence you need to handle any client anticipating or experiencing a major life transition. From helping clients navigate decisions around their finances, to helping them feel that they are going to be okay emotionally, to navigating the stages of transition, our experiential program has you covered.
You Need More Than Financial Skills to Take Care of Your Clients
You got into this because you wanted to help people. Learn how that’s much more than just being smart with their money.
We have options to equip you to move your clients forward into tomorrow.
Transition Planning Core Training
Join the community of Financial Advisors who put working with people first. In one year, you’ll be able to help your clients confidently handle anything that comes their way.
CFP Ethics: The Revised Code and Standards
Get clear about the differences between the standards that were in effect until September 30, 2019 and the ones that went into effect as of October 1. Work through a few cases that highlight those differences, get your questions answered, and enjoy what has been called “the most fun Ethics class ever!
3 Questions Toolkit
Get the 3 most essential questions every financial advisor should be asking. It will help your clients start expressing their needs, so you can practicing the gift of listening. This free toolkit includes:
– The client-facing 3 questions tool;
– Explanation for why you use the 3 questions;
– And tips for best practices in using the 3 questions with your clients.
For CORE training, you can pay $425/month or $4,845 if paid at one time. There are discounts for teams and there is corporate pricing, as well. Contact firstname.lastname@example.org for details.
See How FTI is Changing the Way Advisors Help Their Clients Grow
“I now feel more confident, I have structure, and I have tools to work with clients in transition. It was really what I was looking for for years.”
– Mariette Tappan
“The training added the most needed ingredient in the financial planning process. The Client.”
– Norm Politziner
Core Curriculum Schedule
There are 6 modules of two months each. During each module you will be expected to:
Read the relevant section of the course book (from 25-80 pages). | Watch on-demand training videos (a total of 90 minutes, average, per module) at your convenience. | Complete a short quiz (5-10 questions). | Use the material with clients. | Report back to your group during a live, 90-minute call. These are the only calls you need to attend, live, with your group. There are 6 of them. | We strongly recommend you participate in Study Group calls during the first month of each module (there are 6 of them). We have found that professionals who attend those calls have a much better grasp of the information and are quicker to develop fluency with the tools.
The Foundation, Purpose Method Outcome, Communication Preferences
This module is perhaps the most academic as it presents the scholarship underpinning our work. From Bill Bridges’ seminal work on transitions to Stanford’s Carol Dweck’s research on mindset, to Stanford’s Kelly McGonigal and Berkeley’s Jane McGonigal’s popular reviews of the literature and original research on stress and mindset, to Harvard’s Marty Linsky and Ronald Heifetz’s research in adapting to change, this module is packed with the science behind the skillset, protocols and tools of the Financial Transitionist®. Purpose Method Outcome (PMO) is the structure for using the tools, where the tool or protocol is the Method. PMO is about getting to the client’s why for the work they’re doing. Communication Preferences is the first tool introduced. It is designed to allow clients to quickly identify their primary communication preferences for meeting with advisors, receiving information, and making decisions.
The Transition Traits
Transitions often go very well, as we discuss with our Traits of Transition Flow. On the other hand, sometimes clients have difficulty processing their life event and the myriad associated changes in relationships, expectations, and priorities. We call those difficulties Traits of Transition Struggle, and they have relatively predictable patterns of behavior and consequences. This module digs deep into the traits, including how to identify them and their relationship to the science of responsivity and reactivity, and it introduces the tools that most skillfully addresses them. Usage of the traits clearly demonstrates that the client is the driver of the work with the Financial Transitionist®. The traits will be revisited in each subsequent module.
Financial Triage/The Decision Free Zone® & One-Pagers
The Decision Free Zone (DFZ) was created to increase executive functioning when the client is faced with important decisions and commitments. Order is calming and it increases the ability to comprehend, see options, and understand consequences. Some clients, however, are not in the best position to successfully work with the structure of the DFZ because they have a gnawing concern–a narrow focus–that needs to be addressed first. This is what Financial Triage is for, and precedes the DFZ for those clients who need it. One-Page Overviews are presentation tools that make use of the science of data visualization, which informs us that appropriately crafted visuals dramatically improve absorption, retention and recall. One-Pagers create alignment between advisor and client as well as alignment within the client themselves, and the how, when and why of using them is discussed.
Managing Expectations, What if…
Managing Expectations is vital to the work of transitions in that it is often expectations (spoken and not) that create confusion and conflict both within the client and in their relationships. What if . . . is a way to explore the spectrum of options that opens up when life circumstances shift. The Written Case, which is the final Client Experience project, is introduced.
“Am I Okay?”, “What has Changed?”, Touchstone, and The Written Case continued
When a client is struggling, these two tools can be used, separately or together, depending on the circumstance, to provide them with some relief about their short-term cash flow as well as other parts of their life that are of concern to them. Touchstone helps clients make important decisions–particularly when they are choosing among several options–by helping them identify times when they felt complete and in flow or most happy. The goal is to recall that feeling and use it as a guide. The Written Cases is further discussed, with samples of expectations.
The Written Case
The Written Case is the time for the advisor to demonstrate their training-in-action. It represents the culmination and integration of the tools and shows the faculty that the advisor not only knows the content of the course but that their practice is an embodied one. The candidates must write as well as verbally present their cases and defend their positions and their work. *For professionals who do not hold one of the primary designations required for certification or who do but choose not to sit for certification, the annual fee for membership in the community and licensing of the materials is $800.