“Client satisfaction and retention will likely become increasingly dependent on a planner’s ability to increase their own self-awareness, foster deeper interpersonal relationships, and understand how clients make decisions.”
FTI and Interpersonal NeurobiologyInterpersonal Neurobiology was founded by Daniel Siegel, MD, whose work is featured in the curriculum of our yearlong course in Financial Transitions Planning here at FTI (we call it CORE). CORE also includes specific practices for many of the recommendations in this article, from listening to normalizing to creating narratives. We understand the critical part the mind and the emotions play in the relationship between planner and client. However, we also understand that a balanced nervous system isn’t just for planner-client relationships. Planners need to learn how their own minds and nervous systems work, as well. To that end, we offer both Mindfulness for Financial Planners and Mindfulness-Based Stress Reduction (MBSR) courses, taught by yours truly. I am qualified to teach MBSR, the original 8-week course created by Jon Kabat-Zinn in 1979, by Brown University’s Mindfulness Center. I am also a Certified Mindful Schools Instructor, and I know no better way than daily mindfulness practice to cultivate the qualities recommended in this article. And its authors come to a similar conclusion.
“Planners who practice mindfulness can encourage clients to use mindful techniques to gain awareness of their emotions and behavior around money. When clients are stressed, they are less likely to make behavioral changes that could positively influence their financial and overall well-being (Britt, Lawson, and Haselwood 2016). When approached skillfully, the client-planner relationship can provide an optimal environment for both intrapersonal and interpersonal awareness.”